Support

Email admin@innovasolutionsllc.xyz with the email address on your account and a short description. We reply within two business days.

How do credits work?

Each lookup costs credits — usually 1, shown in the app before paid actions. Results you have already fetched recently are free to reopen. New accounts start with free credits.

What do the plans include?

Pro includes 4,000 credits a month and up to 3 live monitors. Business includes 12,000 credits a month and up to 10 monitors. Plan credits reset each month; credit packs never expire.

How do I cancel my subscription?

iPhone: Settings → your name → Subscriptions → Social Forge. Android: Google Play → profile → Payments & subscriptions → Subscriptions → Social Forge. You keep your plan until the end of the period you paid for.

I bought something but don't see it

Open the Store screen in the app and tap Restore purchases. Make sure you are signed in to the same Social Forge account you used to buy.

How do I delete my account?

In the app, open Settings → Delete account and type DELETE to confirm. Your account and its data are deleted immediately. Cancel any subscription in your App Store or Google Play account first — deleting the account does not stop store billing. If you can't sign in, email us from the address on your account and we will delete it within 30 days.